Phone
- Customer service0848 848 899Local rate from Swiss landlines / mobile rates depend on your providerSource ↗
- Medical advice around the clock0800 633 225Source ↗
- Emergency abroad (around the clock)0848 848 855Source ↗
- Customer service: Monday to Friday, 8 am–5 pm
Addresses
The website does not give a separate cancellation address; this is the general postal address. Source, retrieved on 25.09.2026.
Online channels
- Customer portalmyVisana customer portalmentioned on the website ↗
- AppmyVisana appmentioned on the website ↗
- Emailkundenservice-center@visana.chmentioned on the website ↗
Website: www.visana.ch
Frequently asked questions
What is the phone number of Visana?
Customer service: 0848 848 899 (Monday to Friday, 8 am–5 pm). Source: the insurer’s official website, retrieved on 25.09.2026. You’ll find more numbers and the online channels further up this page.
How do I reach Visana in an emergency abroad?
Emergency abroad (around the clock): 0848 848 855. Source: the insurer’s official website, retrieved on 25.09.2026. If life is in danger, call the local emergency number; in the EU, that is 112.
What is the address of Visana?
Postal address per the website: Visana AG, Weltpoststrasse 19, Postfach, 3000 Bern 16. For cancelling basic insurance: Visana Services AG, Weltpoststrasse 19, 3000 Bern 16 (general postal address, the website does not give a separate cancellation address, retrieved on 25.09.2026).
Sources
- FOPH, register of approved health insurers, as of 01.01.2026priminfo.admin.ch
- FOPH, health insurance premiums 2011–2026 (opendata.swiss)opendata.swiss
- FOPH, supervisory data for compulsory health insurance (T 5.01), data as of 22.05.2025bag.admin.ch
- FOPH, KVG solvency test (KVD, reserves of health insurers)opendata.swiss
- Visana: website (address), retrieved on 25.09.2026visana.ch
- Visana: website (physician search), retrieved on 25.09.2026entry.visana.ch
- Visana: website (contact), retrieved on 25.09.2026visana.ch