Phone
- Customer service+41 58 262 42 00Source ↗
- Sales advice+41 58 262 39 70Source ↗
- Customer service: Monday to Friday, 8 am–5 pm
- Sales advice: Monday to Friday, 8 am–7 pm
Addresses
Address taken from the insurer’s cancellation page. Source, retrieved on 25.09.2026.
Online channels
- Customer portalmySympany customer portalmentioned on the website ↗
- ChatService chatbot (around the clock)mentioned on the website ↗
Website: www.sympany.ch
Not found on the website: numbers for medical advice and emergencies abroad.
Frequently asked questions
What is the phone number of Sympany?
Customer service: +41 58 262 42 00 (Monday to Friday, 8 am–5 pm). Source: the insurer’s official website, retrieved on 25.09.2026. You’ll find more numbers and the online channels further up this page.
How do I reach Sympany in an emergency abroad?
The Sympany contact page does not give a separate emergency number for abroad. The number is usually on your health insurance card; if life is in danger, call the local emergency number, in the EU 112.
What is the address of Sympany?
Postal address per the website: Vivao Sympany AG, Peter Merian-Weg 4, 4002 Basel. For cancelling basic insurance: Sympany, Peter Merian-Weg 4, 4002 Basel (cancellation address per the insurer’s website, retrieved on 25.09.2026).
Sources
- FOPH, register of approved health insurers, as of 01.01.2026priminfo.admin.ch
- FOPH, health insurance premiums 2011–2026 (opendata.swiss)opendata.swiss
- FOPH, supervisory data for compulsory health insurance (T 5.01), data as of 22.05.2025bag.admin.ch
- FOPH, KVG solvency test (KVD, reserves of health insurers)opendata.swiss
- Sympany: website (address), retrieved on 25.09.2026sympany.ch
- Sympany: website (physician search), retrieved on 25.09.2026sympany.ch
- Sympany: website (contact), retrieved on 25.09.2026sympany.ch