Phone
- Customer service0844 80 81 82Local rate from Swiss landlines / mobile rates depend on your providerSource ↗
- Emergency centre (around the clock)058 340 16 11Source ↗
- Customer service: Monday to Friday, 8 am–6 pm
Addresses
Address taken from the insurer’s cancellation page. Source, retrieved on 25.09.2026.
Online channels
Website: www.helsana.ch
Not found on the website: customer portal/app; number for medical advice.
Frequently asked questions
What is the phone number of Helsana?
Customer service: 0844 80 81 82 (Monday to Friday, 8 am–6 pm). Source: the insurer’s official website, retrieved on 25.09.2026. You’ll find more numbers and the online channels further up this page.
How do I reach Helsana in an emergency abroad?
Emergency centre (around the clock): 058 340 16 11. Source: the insurer’s official website, retrieved on 25.09.2026. If life is in danger, call the local emergency number; in the EU, that is 112.
What is the address of Helsana?
Postal address per the website: Helsana Versicherungen AG, Postfach, 8081 Zürich. For cancelling basic insurance: Helsana Versicherungen AG, IDPH Kündigungen D-CH, Postfach, 8081 Zürich (cancellation address per the insurer’s website, retrieved on 25.09.2026).
Sources
- FOPH, register of approved health insurers, as of 01.01.2026priminfo.admin.ch
- FOPH, health insurance premiums 2011–2026 (opendata.swiss)opendata.swiss
- FOPH, supervisory data for compulsory health insurance (T 5.01), data as of 22.05.2025bag.admin.ch
- FOPH, KVG solvency test (KVD, reserves of health insurers)opendata.swiss
- Helsana: website (address), retrieved on 25.09.2026helsana.ch
- Helsana: website (physician search), retrieved on 25.09.2026helsana.ch
- Helsana: website (contact), retrieved on 25.09.2026helsana.ch